Privacy Policy

This Privacy Policy explains how Capitol Extended Services (“Capitol Extended Services,” “we,” “us,” or “our”) collects, uses, and protects information when we offer extended vehicle service coverage to existing customers of our partner dealerships. It applies to our website and to communications we send by SMS and email.

By interacting with us or providing your information, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact information — such as your name, mailing address, email address, and mobile phone number.
• Vehicle information — such as the make, model, year, and mileage of the vehicle you purchased from a partner dealership.
• Communication preferences — including your consent status and your choices about how we contact you.

We receive this information from you directly and from the partner dealership where you purchased your vehicle.

We use the information we collect to:

• Provide and offer extended vehicle service coverage to existing dealership customers.
• Communicate with you about extended vehicle service coverage you may be eligible for, where you have consented to such communications.
• Respond to your questions and service requests.
• Maintain records of consent and opt-out preferences, and meet our legal and compliance obligations.

We send SMS messages only to recipients who have provided prior express consent. Consent to receive messages is never a condition of any purchase. You may opt out at any time by replying STOP, and you can reply HELP for assistance. For full program details, see our SMS Terms & Messaging Policy.

We do not sell your personal information. We may share information only with service providers who perform functions on our behalf — such as messaging platforms, communications vendors, and administrative support — and only to the extent necessary for them to perform those services.

We may also disclose information where required to comply with applicable law, regulation, or legal process, or to protect the rights, property, or safety of our customers or others.

We retain personal information for as long as needed to provide and offer coverage, to maintain records of consent and opt-out preferences, and to comply with our legal, regulatory, and recordkeeping obligations. When information is no longer needed, we take steps to delete or de-identify it.

• Email opt-out — you may unsubscribe using the link in any email we send.
• SMS opt-out — reply STOP to any text message to stop receiving texts.
• Access and deletion — subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you.

You can exercise the email and SMS opt-out choices above at any time using the unsubscribe link or STOP reply, respectively.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are not directed to children, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.